{"id":1899,"date":"2023-07-19T11:07:03","date_gmt":"2023-07-19T11:07:03","guid":{"rendered":"https:\/\/slamstr.com\/2023\/07\/19\/why-do-i-get-the-error-message-we-do-not-have-permission-to-use-your-camera-when-i-try-to-scan-the-qr-code\/"},"modified":"2024-03-14T10:19:18","modified_gmt":"2024-03-14T10:19:18","slug":"why-do-i-get-the-error-message-we-do-not-have-permission-to-use-your-camera-when-i-try-to-scan-the-qr-code","status":"publish","type":"post","link":"https:\/\/slamstr.com\/en\/2023\/07\/19\/why-do-i-get-the-error-message-we-do-not-have-permission-to-use-your-camera-when-i-try-to-scan-the-qr-code\/","title":{"rendered":"Why do I get the error message &#8220;We do not have permission to use your camera&#8221; when I try to scan the QR code?"},"content":{"rendered":"\n<p>Our webapp\/app asks you for explicit permission to receive data from your device&#8217;s camera, which is indicated by a pop-up in the browser. If you receive this error message when trying to scan a QR code, it means that your browser has prevented our webapp\/app from accessing your camera.<\/p>\n\n<p><strong>This may be due to the following reasons:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>you may have accidentally clicked on the &#8220;Decline&#8221; button when the pop-up window for camera permission was displayed<\/li>\n\n\n\n<li>your browser may have automatically blocked the camera or<\/li>\n\n\n\n<li>you may have installed an app or browser extension that automatically blocks camera access<\/li>\n<\/ul>\n\n<p><strong>For Android:<\/strong><br\/>When using the camera function e.g. After scanning the QR code, you will be asked to allow go.slamstr.com to access the device&#8217;s camera. In this case, simply click on &#8220;<strong>Allow<\/strong>&#8221; and you can scan the QR code.<br\/>If you do not receive a prompt, close the browser window with go.slamstr.com or the installed web app and open it again.<\/p>\n\n<p><strong>For iOS:<\/strong><br\/>When using the camera function e.g. After scanning the QR code, you will be asked to allow go.slamstr.com to access the device&#8217;s camera.<br\/>In this case, simply click on &#8220;<strong>Allow<\/strong>&#8221; and you can scan the QR code.<br\/>If you do not receive a prompt, close the browser window with go.slamstr.com or the installed web app and open it again.<\/p>\n\n<p><strong>For web browsers:<\/strong><br\/>To grant the necessary authorizations for your browsers, please select the browser you are using and follow the instructions under the following links:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.mozilla.org\/de\/kb\/kamera-und-mikrofonberechtigungen-verwalten\" target=\"_blank\" rel=\"noreferrer noopener\">Camera access in a Firefox browser<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.google.com\/chrome\/answer\/2693767?hl=de&amp;co=GENIE.Platform%3DDesktop\" target=\"_blank\" rel=\"noreferrer noopener\">Camera access in a Chrome browser<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.apple.com\/de-at\/guide\/mac-help\/mchlf6d108da\/mac\" target=\"_blank\" rel=\"noreferrer noopener\">Camera access in a Safari browser<\/a><\/li>\n<\/ul>\n\n<p>If you have any further questions, please feel free to contact us: <a href=\"mailto:support@slamstr.com\">support@slamstr.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our webapp\/app asks you for explicit permission to receive data from your device&#8217;s camera, which is indicated by a pop-up in the browser. If you receive this error message when trying to scan a QR code, it means that your browser has prevented our webapp\/app from accessing your camera. This may be due to the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-1899","post","type-post","status-publish","format-standard","hentry","category-mobile-app-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.6 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Why do I get the error message &quot;We do not have permission to use your camera&quot; when I try to scan the QR code? &#8226; \ud83c\udfbe slamstr: App &amp; Scoreboard for Live Scoring in Tennis<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/slamstr.com\/en\/2023\/07\/19\/why-do-i-get-the-error-message-we-do-not-have-permission-to-use-your-camera-when-i-try-to-scan-the-qr-code\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why do I get the error message &quot;We do not have permission to use your camera&quot; when I try to scan the QR code?\" \/>\n<meta property=\"og:description\" content=\"Our webapp\/app asks you for explicit permission to receive data from your device&#8217;s camera, which is indicated by a pop-up in the browser. If you receive this error message when trying to scan a QR code, it means that your browser has prevented our webapp\/app from accessing your camera. This may be due to the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/slamstr.com\/en\/2023\/07\/19\/why-do-i-get-the-error-message-we-do-not-have-permission-to-use-your-camera-when-i-try-to-scan-the-qr-code\/\" \/>\n<meta property=\"og:site_name\" content=\"\ud83c\udfbe slamstr: App &amp; Scoreboard for Live Scoring in Tennis\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/slamstrtennis\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-19T11:07:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-14T10:19:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/slamstr.com\/wp-content\/uploads\/2023\/03\/slamstr_social_background.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Armin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@slamstr_tennis\" \/>\n<meta name=\"twitter:site\" content=\"@slamstr_tennis\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/slamstr.com\\\/en\\\/2023\\\/07\\\/19\\\/why-do-i-get-the-error-message-we-do-not-have-permission-to-use-your-camera-when-i-try-to-scan-the-qr-code\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/slamstr.com\\\/en\\\/2023\\\/07\\\/19\\\/why-do-i-get-the-error-message-we-do-not-have-permission-to-use-your-camera-when-i-try-to-scan-the-qr-code\\\/\"},\"author\":{\"name\":\"Armin\",\"@id\":\"https:\\\/\\\/slamstr.com\\\/en\\\/#\\\/schema\\\/person\\\/65cb1dd166900b27ff1106050fcdd97e\"},\"headline\":\"Why do I get the error message &#8220;We do not have permission to use your camera&#8221; when I try to scan the QR code?\",\"datePublished\":\"2023-07-19T11:07:03+00:00\",\"dateModified\":\"2024-03-14T10:19:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/slamstr.com\\\/en\\\/2023\\\/07\\\/19\\\/why-do-i-get-the-error-message-we-do-not-have-permission-to-use-your-camera-when-i-try-to-scan-the-qr-code\\\/\"},\"wordCount\":315,\"publisher\":{\"@id\":\"https:\\\/\\\/slamstr.com\\\/en\\\/#organization\"},\"articleSection\":[\"Mobile app\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/slamstr.com\\\/en\\\/2023\\\/07\\\/19\\\/why-do-i-get-the-error-message-we-do-not-have-permission-to-use-your-camera-when-i-try-to-scan-the-qr-code\\\/\",\"url\":\"https:\\\/\\\/slamstr.com\\\/en\\\/2023\\\/07\\\/19\\\/why-do-i-get-the-error-message-we-do-not-have-permission-to-use-your-camera-when-i-try-to-scan-the-qr-code\\\/\",\"name\":\"Why do I get the error message \\\"We do not have permission to use your camera\\\" when I try to scan the QR code? &#8226; \ud83c\udfbe slamstr: App &amp; Scoreboard for Live Scoring in Tennis\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/slamstr.com\\\/en\\\/#website\"},\"datePublished\":\"2023-07-19T11:07:03+00:00\",\"dateModified\":\"2024-03-14T10:19:18+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/slamstr.com\\\/en\\\/2023\\\/07\\\/19\\\/why-do-i-get-the-error-message-we-do-not-have-permission-to-use-your-camera-when-i-try-to-scan-the-qr-code\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/slamstr.com\\\/en\\\/2023\\\/07\\\/19\\\/why-do-i-get-the-error-message-we-do-not-have-permission-to-use-your-camera-when-i-try-to-scan-the-qr-code\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/slamstr.com\\\/en\\\/2023\\\/07\\\/19\\\/why-do-i-get-the-error-message-we-do-not-have-permission-to-use-your-camera-when-i-try-to-scan-the-qr-code\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Homepage\",\"item\":\"https:\\\/\\\/slamstr.com\\\/en\\\/home-page\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Why do I get the error message &#8222;We do not have permission to use your camera&#8220; when I try to scan the QR code?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/slamstr.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/slamstr.com\\\/en\\\/\",\"name\":\"\ud83c\udfbe slamstr: App & Scoreboard for Live Scoring in Tennis\",\"description\":\"We at slamstr are digitizing tennis: an app and digital scoreboard for live scoring, point tracking, and much more. 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